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Capability Track

Get certified: Customer Support with Claude

The path above is free to explore. The Capability Track sequences it into assessed modules — you build the real artifacts for your own brand, get them graded against a rubric, and earn a verifiable certificate. Module 1 is a free sample.

Team-plan modules are free for a limited time — open while we’re in preview.

Start free with Module 1 →
How the track works
  1. 1

    Build the real artifacts for your own brand — not exercises.

  2. 2

    Get them graded against a professional rubric, with what’s weak named.

  3. 3

    Earn a verifiable certificate that says you can run it.

The modules
  1. 1 Foundation — voice, policy & the first reply Free Module 1 of the certifiable Customer Support track — go past the recipe to master the three source-of-truth files every reply, macro, and new-hire ramp inherits: the support voice, the policy and authority tiers, and the on-brand macro library. Build them for your own team. Free to sample. →
  2. 2 The queue engine Team plan Module 2 of the certifiable Customer Support track — turn the voice, policy, and macros you built in M1 into a repeatable queue system: triage by root cause, escalate bugs engineering will actually act on, and build help articles that deflect the questions before they arrive. Build it for your own team and get assessed against a real rubric. Gated, certifiable depth. →
  3. 3 Quality & the team Team plan Module 3 of the certifiable Customer Support track — master the two disciplines that scale a good voice to a whole team: a QA rubric built from your own docs, and an onboarding system that makes your standard the new hire's starting point. Build both for Mizan's team and get assessed against a real rubric. Gated. →
  4. 4 Measure & the customer signal Team plan Module 4 of the certifiable Customer Support track — master the two intelligence disciplines that turn raw ticket volume into board-ready signal: a CSAT analysis that names sample bias before it names a driver, and a Voice of Customer report that separates friction from feature requests from bugs. →
  5. 5 The operating system Team plan Module 5 of the certifiable Customer Support track — the two systems that turn your playbooks into a shrinking queue and a managed response: a five-step Monday rhythm that runs every week, and a complete incident comms kit ready before the outage happens. →
  6. Support-in-a-Box — the capstone Certificate The capstone of the Customer Support Capability Track — integrate all five modules into one coherent support system for a single brand, proven end to end by taking a real queue from triage to operating rhythm. Graded against a master rubric into the Certified Customer Support with Claude credential. →